Shipping policy
For all orders that are in stock, we strive to process and ship orders within 2-7 business days. Unfortunately, Express/Overnight/Expedited shipping is NOT available. Shipments may be substantially delayed during the holiday season. USPS does not deliver mail on Federal holidays or when Post Offices are closed due to national disasters, martial arrest, force majeure or inclement weather. Please be aware that all payments made via eCheck require additional verification and shipping and processing may be delayed. All items paid for via eCheck will be processed upon payment clearance. Lace Xclusive sends tracking numbers to customers for all orders once order ships via email. All orders are shipped via USPS priority mail, which normally takes 2-4 business days to arrive within the Continental United States. Once a package is dropped off to the post office for delivery, we no longer have any control over the package. Therefore, we are unable to make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, Lace Xclusive will help resolve the issue to the best of our ability, yet we will not be held responsible or liable. To avoid total loss, Lace Xclusive recommends buyer to purchase shipping insurance on ALL shipments. Lace Xclusive will NOT reship or issue refunds on lost shipments.
International Shipping
Lace Xclusive does ship to certain countries. Shipping rates are calculated automatically and estimated delivery dates are not guaranteed. Once a package is picked up by the shipping carrier and dispatched for delivery, we no longer have any control over the package. Therefore, we are unable to make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, Lace Xclusive will help resolve the issue to the best of our ability, yet we will not be held responsible or liable. To avoid total loss, Lace Xclusive recommends buyer to purchase shipping insurance on ALL shipments. Lace Xclusive will NOT reship or issue refunds on lost shipments.
Unconfirmed Shipping Address
For security reasons, Lace Xclusive does not ship to unconfirmed shipping addresses. An unconfirmed shipping address occurs when a shipping address does not match a billing address, or when you type in your address incorrectly. Under no circumstances will Lace Xclusive ship to unconfirmed shipping addresses or to addresses outside of the United States. Please contact PayPal to confirm your shipping address. You do not need a PayPal account to contact PayPal and confirm your shipping address. If your address is unconfirmed, your payment will not be accepted. PayPal can be reached at 1-888-221-1161. Lace Xclusive can only ship to the BILLING address of the card being used. Failure to adhere to this policy will result in an authorization hold placed on the customer's card by the card-issuer. As a result, the order will be DECLINED by our website and the authorized funds may be subtracted from the customer's available balance, and an online statement may show the authorization request, which might be mistaken for an actual charge. The card issuer is the only one able to remove the hold. If you have contacted your card-issuer to have your billing address changed to reflect your shipping address, please wait 24 hours for the address change to take effect before placing an order to avoid having a hold placed on your card. If you have any more questions regarding our shipping policy, please send us an email at customerservice@lacexclusive.com.
Insufficient Address
In the event a package is returned to us due to insufficient address or undeliverable as addressed, buyer will be responsible for the shipping cost to resend the item. If the buyer chooses not to have the items resent and opts for a refund, shipping fees are not refundable. Please be reminded that it can take up to 28 days for a shipment to be returned to sender for insufficient address. Lace Xclusive will not send a new shipment to buyer until the original shipment has been recovered safely by us. You will not be issued a refund if you mistakenly have your items delivered to the wrong address. No exceptions.
Shipping Insurance
Once a package is dropped off to the post office for delivery, we no longer have any control over the package. Therefore, we are unable make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, Lace Xclusive will help resolve the issue to the best of our ability, yet we will not be held responsible or liable. To avoid total loss, Lace Xclusive recommends buyer to purchase shipping insurance on ALL shipments because Lace Xclusive will NOT reship or issue refunds on lost shipments.